Privacy policy
Introduction
This page sets out the principles by which MARITHE + FRANCOIS GIRBAUD collects various types of data relating to its customers. The matters described on this page are explained in detail in the MARITHE + FRANCOIS GIRBAUD Data Protection Principles.
This page also details the commitments made by MARITHE + FRANCOIS GIRBAUD with respect to its security and data protection policy, with the aim of protecting your privacy to the greatest possible extent.
Definitions
In order to avoid any ambiguity in interpretation, the following terms are defined as follows :
Personal Data: Any information relating to an identified or identifiable natural person. An "identifiable natural person" is one who can be identified, directly or indirectly.
Processing: Any operation or set of operations performed, whether or not by automated means, on personal data or sets of personal data (including collection, recording, transmission, storage, retention, retrieval, consultation, use, interconnection, segmentation, etc.).
Data Controller
All processing of personal data communicated to MARITHE + FRANCOIS GIRBAUD is carried out under the responsibility of the company Regen Attitude SAS, 10 rue Notre-Dame de Nazareth, 75003 PARIS.
How Do We Collect Data About You?
The collection of your personal data (such as your name and contact details) is most commonly based on your customer relationship or another relevant relationship with us. For example, we collect data when you perform actions on our services, when you register as a user on our website, when you use MARITHE + FRANCOIS GIRBAUD services, or when you provide us with other information.
When you use MARITHE + FRANCOIS GIRBAUD network and communication services — for example, when placing a call, creating a customer account, or sending an email — your identification data is stored in our systems for the purposes of service delivery.
When you visit MARITHE + FRANCOIS GIRBAUD websites or load pages, you transmit various types of anonymous browsing data, such as your IP address and browsing history. The operation of our services is based on the use of cookies.
We may also collect data based on your consent. Customer service calls are recorded in order to verify the actual content of a conversation if necessary.
We also collect data from prospective customers when they participate in competitions, prize draws, or customer events.
What Data Do We Collect?
The data collected includes your last name, first name, address, telephone number, email address, date of birth, direct marketing information and consent, business contact details, company name, information provided by you, customer classification data, and information relating to orders, deliveries, agreements, and invoicing. We store any data that may be linked to you.
Data generated and collected during communications includes information about the communicating parties, the time of connection, routing information, data transfer protocol, connection format, and location information.
When browsing the Internet, "measurement data" is collected through cookies. Such data cannot be linked to any individual.
The customer information we collect helps us to personalise and continuously improve your shopping experience on MARITHE + FRANCOIS GIRBAUD services. We use this information to:
- Process orders and deliver products and services;
- Process payments and communicate with you regarding your orders, products, services, and promotional offers;
- Maintain and update our records and your accounts with us;
- Provide you with content such as wish lists and customer reviews;
- Recommend products and services that may be of interest to you;
- Improve our stores and websites;
- Prevent or detect fraud or misuse of our website;
- Enable third parties to provide technical, logistical, or other functions on our behalf.
Information You Provide to Us
We collect and record all information you communicate to us via our website or through other means. You may choose not to provide us with certain information; however, this decision may limit your use of our services. We use the information you provide to us, in particular, to respond to your requests, personalise your future purchases, improve our services, and communicate with you.
Automatically Collected Information
Each time you interact with us, we receive and record certain types of information. Like many other websites, we use "cookies" and receive certain types of information when your browser accesses the MARITHE + FRANCOIS GIRBAUD website or advertisements and other content displayed on other websites by or on behalf of MARITHE + FRANCOIS GIRBAUD.
Email-Related Information
In order to optimise the usefulness and relevance of our emails, where your device permits, we frequently receive confirmation when emails sent by MARITHE + FRANCOIS GIRBAUD have been opened by you. If you do not wish to receive emails from us, you may notify us via your account.
How Do We Manage Your Information?
Please note that MARITHE + FRANCOIS GIRBAUD staff, as well as those of its subsidiaries and their subcontractors, are bound by an obligation of confidentiality when processing data relating to you.
We maintain the confidentiality of your data and ensure that it is used only for pre-defined purposes.
Your data is processed for the purposes of producing and delivering the agreed communication and other services, developing our services, invoicing, providing you with the best and most comprehensive services possible, and keeping you informed about our services.
We also use your data for customer communications, such as sending information about our services and for direct marketing purposes.
We use data for customer profiling, drawing on billing data, usage volumes, the duration of the customer relationship, and external classifications. We use both aggregated usage data and individual-level data to create target groups for marketing purposes.
We process the data of prospective customers for direct marketing purposes.
We endeavour to ensure that customer data is current and accurate.
We delete obsolete and unnecessary data wherever possible.
We protect all data relating to you through task-based personal access rights and prevent third-party access to such data.
Where Do We Send Your Data?
We disclose your data only to the extent permitted by applicable law and as set out in the file description, to the relevant authorities and other telecommunications companies.
When we engage subcontractors, we will enter into a data security agreement with them that also covers the use of your data. We remain responsible for such processing on your behalf.
MARITHE + FRANCOIS GIRBAUD Data Protection Principles
The purpose of this data protection policy is to describe the principles and practices observed by MARITHE + FRANCOIS GIRBAUD to ensure the protection of privacy, the confidentiality of communications, and the legal protection of our customers.
MARITHE + FRANCOIS GIRBAUD regularly updates this policy as its operations or services change or develop. For this reason, we encourage you to consult the most recent version of this statement on a regular basis.
The fundamental values of MARITHE + FRANCOIS GIRBAUD include the confidentiality of customer data and communications, as well as the protection of customer privacy in all company operations. When handling the personal data of our customers, we comply with French law, the orders and instructions of the competent authorities, and best practices in data processing.
MARITHE + FRANCOIS GIRBAUD implements a high level of data protection. Personal and identification data, as well as location-related data, are collected solely for specific, pre-defined, and lawful purposes and are not processed in any manner incompatible with those purposes.
We protect the security of your personal information during transmission by using SSL (Secure Sockets Layer) software, which encrypts the information you enter before it is sent to us.
We maintain physical, electronic, and procedural security measures in connection with the collection, storage, and disclosure of customers' personal information. Our security procedures may require us to verify your identity before we can communicate your personal information to you.
We continually train our staff in data processing principles and monitor data usage by appropriate means.
General Principles of Customer Data Management
The processing of personal data must always be justified for the purposes of MARITHE + FRANCOIS GIRBAUD's operations. MARITHE + FRANCOIS GIRBAUD has defined the purposes of the collection, handling, and submission of personal data in the following section.
MARITHE + FRANCOIS GIRBAUD processes only the customer data necessary for its operations, as defined in the stated purpose of use set out in the file description for the customer register. We endeavour not to process inaccurate, incomplete, or outdated data.
The processing of customer data is generally based on a relevant relationship, on information received upon use or registration of a service, or on your consent. We may also process your data on other grounds, for example at your request or when required by law. Your information may be processed within MARITHE + FRANCOIS GIRBAUD. We encourage our customers to update their contact details on a regular basis.
We record your conversations with our customer service in order to verify commercial transactions, respond to your requests, and monitor and develop the quality of our service.
Please note that, as a customer of MARITHE + FRANCOIS GIRBAUD, you have the right to verify what data relating to you has been stored in our information systems, or to confirm that no such data exists in our records. You may also object to the use of your data in accordance with applicable law. Such inspection may be carried out once per year free of charge. A data inspection request must be made by means of a document signed between MARITHE + FRANCOIS GIRBAUD and you.
Data Collection, Retention, Retrieval, and Processing
Registry of data collected directly through MARITHE + FRANCOIS GIRBAUD services:
Contact Form
Data collected: Email address and message
Purpose: Customer relationship management
Storage method: Database recording
Retention period: 1 year
Data access: MARITHE + FRANCOIS GIRBAUD customer service team
Stored/processed outside EU: No
Customer Account Creation
Data collected: Last name, first name, address, telephone number, email address, date of birth, direct marketing information and consent, business contact information, company name, information provided by the customer, customer classification data, order, delivery, agreement, and billing information. We store any data that may be linked to you.
Purpose: Order processing / Order tracking / Address management / Returns / Store credit / Loyalty programme management
Storage method: Database recording
Retention period: Duration of the customer relationship. Customers inactive for 2 years are deleted.
Data access: Logistics (partially, limited to data relating to the processing and dispatch of your order) / Marketing department / Customer service team
Stored/processed outside EU: No
Newsletter Opt-In Form
Data collected: Email address
Purpose: Marketing emails
Storage method: Opt-in recorded in database
Retention period: Duration of the customer's opt-in, unless withdrawn
Data access: Marketing department
Stored/processed outside EU: No
Data Transmission and Sharing
MARITHE + FRANCOIS GIRBAUD may only transmit your data to third parties in accordance with applicable law. We provide information upon request to the relevant authorities, including law enforcement and security authorities, as well as other authorities on the grounds specified by law.
Customer information represents an important asset for our business, and it is not our practice to trade in it. We share such information only in the circumstances described above and for the purposes set out in this Privacy Policy with entities controlled by MARITHE + FRANCOIS GIRBAUD that are either subject to this Privacy Policy or apply rules at least as protective as those described herein.
We may also transmit your data to subcontractors, in which case we will ensure that data confidentiality is maintained, and we will remain responsible for the handling of such data. If we process your data outside the EU region, we will protect your data by ensuring that the subcontractor guarantees appropriate data processing.
Processing of Identification and Location Data Related to Electronic Communications
MARITHE + FRANCOIS GIRBAUD treats all data and messages generated during communications as confidential. Our staff are bound by an obligation of confidentiality and are prohibited from using messages or other confidential information. When communication takes place over a network, it always leaves a trace. These network traces are referred to as identification data when they can be linked to an individual. Network traces are generated, for example, during telephone calls, the sending of electronic and SMS messages, and internet browsing, and may contain information about the parties communicating, the connection route or routing, the data transfer protocol used, the event, and the terminals used or their location.
MARITHE + FRANCOIS GIRBAUD manages identification and location data in compliance with applicable law for purposes including the implementation and use of services, billing, and technical development, as well as consent-based marketing. Such data may also be used for billing with other service providers to the extent necessary.
MARITHE + FRANCOIS GIRBAUD may also process identification data in the event of misuse, data security breaches, and fault resolution.
In all of the above situations, we process identification and location data only to the extent necessary to perform a specific task.
Use of Location Data
Any actual location-tracking method by which one person can track the whereabouts of another requires the consent of the person being located. A customer may not be located at all if they decline geolocation services.
If we transmit location information to location service providers, we will ensure by appropriate means that the consent of the person to be located has been obtained.
Persons Authorised to Process Identification and Location Data
Only specific individuals at MARITHE + FRANCOIS GIRBAUD whose work requires access to identification and location data may process such data.
In practice, authorisation is granted solely to those performing tasks related to billing, the maintenance or development of communication networks or services, the prevention and investigation of misuse, customer service, and marketing. Persons with the right to process such data may do so only to the extent required to perform their individual tasks.
Retention Period for Identification and Location Data
We process identification and location data for as long as necessary for billing purposes, technical development, fault resolution, marketing, misuse investigation, or data security. However, processing is carried out only to the extent required by the relevant actions and without unduly compromising the confidentiality of communications or the protection of privacy.
We store billing-related data for a minimum of one year from the invoice due date and for a period not exceeding three years from the invoice due date, unless a longer retention period is required (e.g. in connection with debt collection). Otherwise, data is stored to the extent permitted and required by applicable law.
Websites and Visit Tracking
We also collect data relating to website visits. Such data includes the IP address and corresponding DNS name, the organisation that registered the IP address, the name and address of the page visited, the time the page was loaded, and the browser type.
Please note that an IP address is an identification element required for the operation of the internet, used to direct messages transmitted online to the appropriate destinations. In general, an IP address is not linked to the individual using the computer, but it may be linked to the organisation that registered the IP address. The linking of an IP address may be established at the request of the competent authorities.
Cookies
As a customer of MARITHE + FRANCOIS GIRBAUD, you may browse our websites anonymously. However, like most websites, we use cookie technology. When you visit our website, a cookie assigns a random number to your browser that does not reveal your identity. Cookies help MARITHE + FRANCOIS GIRBAUD determine which sections of its websites are most popular, where visitors navigate, and how long they remain. This data is used to implement and develop services and to target advertising on our websites.
You may prevent cookies from being stored by modifying your browser settings. In some cases, doing so may slow down or prevent browsing of certain pages or the website.
Data Security
We ensure the security of data in our services through methods proportionate to the severity and sophistication of threats, as well as to cost.
MARITHE + FRANCOIS GIRBAUD takes care to carry out actions aimed at preventing data security breaches or eliminating disruptions affecting data security. We also use all available means to ensure that the confidentiality of messages or the protection of privacy is not unduly compromised when carrying out the above actions.
We provide information regarding data security actions relating to our services, and other data security matters, through appropriate channels, such as our website or customer bulletins.
In order to prevent data security breaches and eliminate disruptions affecting data security, we may, among other things, block the receipt of electronic messages, remove viruses and other malicious software from messages, and take other comparable technical measures — as necessary, within the limits authorised and required by applicable law. We use physical, administrative, and technical protective measures to keep confidential the messages and identification data transmitted over the communication network. These actions reduce the risk of your data being disclosed to third parties and prevent misuse or other unauthorised access. Some of our services also use standard encryption methods.
Please note that, as a user of MARITHE + FRANCOIS GIRBAUD services, you are also responsible for employing the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your devices with care, to monitor their use (for example, by using secure and unique passwords and codes), and to use sufficient antivirus and firewall protection while keeping both your security software and operating system up to date.
Customer Communication and Direct Marketing
MARITHE + FRANCOIS GIRBAUD sends customers messages relating to its products and services via the consent options available in the customer account.
MARITHE + FRANCOIS GIRBAUD also sends direct marketing messages in electronic format. You have the right to prohibit MARITHE + FRANCOIS GIRBAUD from sending direct marketing messages. You may opt out of marketing communications by following the instructions included in the direct marketing message or via your customer account on our website.
Your Rights Regarding Your Personal Data
As a user of MARITHE + FRANCOIS GIRBAUD services, you may modify the personal data relating to you from your customer account.
If you wish to delete your customer account, you may also do so from within your account. Please note that this action is irreversible — you will lose access to your order history, loyalty points, and promotional codes. However, it will be possible to create a new customer account.
You may export your personal data from your customer account.
For any other request to access, obtain, rectify, or erase your personal data, please contact our data protection service.